Sitecore is a Silver Sponsor of the Building the Perfect Council Website Show 2010, and will be exhibiting at the event in July 2010

Sitecore Activity

Building Perfect Council Websites is the annual meeting for local authority web professionals in the UK to meet-up to get the latest updates on creating easy to use, compelling and engaging web sites. Sitecore is a silver sponsor of this event.

Sitecore Activity
Sitecore is sponsoring and exhibiting at this show for the second consecutive time to showcase its products and demonstrate how it can enhance the web experiences people have with council websites. Sitecore will be participating at this event with Reading Room, one of its key Solution Partners.

At the Event Sitecore will also by holding 2 panel discussions:

Topic 1

Effective e-Service delivery to your constituents – sweating your e services to maximise operational and area cost savings
e-service delivery isn’t the panacea to all ills, in a time where Council budgets are being squeezed and targets increased this forum  will  discuss how to maximise efficiency by using social and geo content to reduce case load and costs.

Topics covered:

CAA RIP – But what’s next? – Meet your obligations by providing real time  feedback and opportunities to change, multichannel digital communications driving service standards.

• Writing business case linked to cost saving and objective outputs
• Planning change in these difficult times
• Working with the executive to provide realistic outcomes
• Using digital services as a filter removing extraneous case load from services delivery by means of geo-located personalisation and social networking services.
• Listening to the chatter and preparing for major incidents, brand issues or readiness for events

Topic 2

Single customer view in action - How to give your constituents a one-stop-view via your Council website

Tracking across applications, channels and devices for a single customer view? How to drive real advantage by campaign reporting across all?

Topics covered:

• See the citizen as a customer and track all touch points, providing the ability to target tailored services to those who are the most vulnerable
• Spend in the right areas, prove effectiveness with real time feedback and refine with multivariate test labs
• Subject matter experts in control of service standards?
• Reduce the case load by uniting interactions into one work stream
• Sentiment analysis and issue escalation

Description

A partnership between E-Government Bulletin and the Socitm Insight Programme, this unique event draws on the collected wisdom of ten years of Socitm's annual 'Better Connected' review of all UK council websites and will feature the Better Connected reviewers' own insights, plaudits and brickbats. Interactive workshops will cover issues in detail including usability, and the use of third party software.

Now in its fourth successful year, this event is a not-to-be-missed opportunity for all suppliers targeting local authorities. This year’s event provides exhibitors and sponsors with a range of enhanced marketing and networking options to promote technologies, develop new contacts and reinforce their position in the local government market.