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Site of the Year Winner!! Personalised Intranets - How CSIRO's Intranet is Transforming Internal Communication
By Peter Saunders, Web Manager, CSIRO Mathematics, Informatics and Statistics and Diana Reale, Web Manager, CSIRO Marine and Atmospheric Research, CSIRO
CSIRO, Australia's national science agency and one of the largest and most diverse research agencies in the world and Sitecore Site of the Year International 2011 winner in the Best Intranet Site category, has 6,500 staff in multiple business units spread across Australia. Until recently, getting correct and timely internal information to staff to help them successfully complete their jobs was managed by 28 separate intranets. Problematic on a number of fronts, CSIRO set out to find a solution that would provide a one-stop shop including presenting information to staff based on their role, location and business unit, and with the ability to expand their profile and subscribe to additional content. After an extensive requirements gathering and selection process CSIRO chose Sitecore to develop its new intranet. The site, called MyCSIRO, went live in May 2011, and is under further development to extend its functionality and increase its interactive capability to better engage staff. As an additional benefit, the site is improving internal communication by streamlining the production of content and targeting news to particular users.
From this presentation, delegates can expect to learn:
• How CSIRO went from 28 to one intranet that personalises content to individual staff members
• The importance of requirements gathering and a thorough CMS selection process
• The improvement to internal communication through targeted content
• How CSIRO developed a multi-layered personalisation system for their intranet
• How the intranet has become the news and events hub for the organisation
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