Targeting Content Leads to Increased Conversions
In an August 3, 2010 report The ROI of Personas, Forrester Research Inc. details the benefits of personas for websites: “Because they provide design teams with detailed behavioral information about site users, personas allow teams to identify the most profitable customers and better design content, function, and navigation to meet their needs.”
By categorizing and segmenting your site visitors, you can tailor their journey to provide the best experience and increase engagement. Show a video for those visitors that want to see your product in action, or provide a technical specifications download for the more analytical visitor—by targeting the right next step according to visitor profiles, you’ll increase conversions and demonstrate you have what the visitor wants, when they want it.