Bronze Support

Summary Description
Sitecore customers automatically receive this comprehensive support program for the first year at no additional charge. After the first year this program is available on a fee basis.

What's Included:
 Technical Telephone Support
 Certified Developer Online helpdesk
 Developer Community Forum access
 Documentation Library access
 Software Maintenance, including Upgrades to all new major and minor versions of Sitecore software and Software patch support

Details

Telephone Support
Technical support staff is available real time over the telephone during normal business hours, every business day (Holidays excluded). Calls are handled by your local or regional Sitecore support contacts. We stand behind our products, but offer a number of means in addition to the telephone which may be more convenient and effective for you.

Certified Developer Help Desk
Sitecore provides a helpdesk portal for individuals currently certified as Sitecore trained developers. This portal is operated by a skilled Sitecore technical team which provides assistance. Trouble incidents can be opened 24x7, and each Issue ID number will be responded to in no more than one (1) business day, but often within a few business hours.

Developer Forum
The developer forum is an active online developer community of Sitecore users.
This portal offers a wealth of shared experiences among the many certified Sitecore developers worldwide, with fresh and historical insight available 24x7. There are hundreds of postings each week among end customers, partners, and Sitecore technical staff.


Documentation Library
Sitecore’s online documentation library totals over 3,500 pages of technical documentation, tool downloads, code snippets, reference documents, FAQs, and articles. Documents cover a range of Site Construction levels and topics, API details, troubleshooting techniques, relevant conceptual articles, tutorials, external integration examples, training materials and more.


Software Maintenance
The Sitecore Maintenance Program includes free access to all new versions of the Sitecore Software to keep your implementation current. This includes all major releases, incremental upgrade releases, and discretionary patches.