Firms seek to integrate digital experience technologies to drive business

Sitecore commissioned Forrester Consulting in November 2014 to conduct a study to understand what decision makers responsible for buying technology to support digital customer experience delivery were considering when making their investments.

Sitecore commissioned Forrester Consulting in November 2014 to conduct a study to understand what decision makers responsible for buying technology to support digital customer experience delivery were considering when making their investments.

Read Sitecore's exclusive Forrester Consulting study and discover:

  • Establish the current and planned usage of fourteen customer experience technology components – and levels of software integration
  • Ten barriers that prevent companies from achieving customer experience excellence
  • Top ten key characteristics that decision-makers look for when making experience delivery investments