Delivering world-class customer experiences needs more that just sophisticated technology. How you put your platform to work, and engage your teams to best exploit it, is fundamental to what SBOS delivers — a proven process for making the Sitecore® Experience Platform™ work for you.
Why focus on customer experience?
Your biggest advocates can have a major impact on the overall perception of your brand. You need to provide a platform for them to share their experience and make it easy for them to recommend you to their own networks.
- Drive online and offline conversations to a branded community that you own.
- Identify influencers by listening to online conversations about your brand.
- Empower fans to spread word-of-mouth messages in their social networks.
Are you on top of shifting customer behavior?
The Sitecore Customer Experience Maturity Model™ can help you assess:
- KPI alignment across customer touch points
- Data integration for a unified view of the customer
- Adoption and achievement in mobile, personalization, testing and more.
Think strategically about customer experience
Make sure you take a strategic approach to delivering engaging customer experiences, to drive real business results. Take a deeper look into how Sitecore Business Optimization Services can help you drive business value, today.