Targed Content Leads to Increased Conversions
In an August 3, 2010 report The ROI of Personas, Forrester Research Inc. details the benefits of personas for websites, “Because they provide design teams with detailed behavioural information about website users, personas allow teams to identify the most profitable customers and better design content, function, and navigation to meet their needs.”
By categorising and segmenting your website visitors, you can tailor their journey to provide the best experience and increase engagement; show a video for those visitors that want to see your product in action, or provide a technical specifications download for the more analytical visitor. By targeting the right 'next step' with visitor profiles, you’ll increase conversions and affirm you have content the visitor wants, when they want it.