Sitecore® Commerce

Deliver the experience your customers demand and the revenue growth you need by bringing enterprise-grade commerce capabilities to the Sitecore® Experience Platform™ (XP).
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Powerful framework for contextualized commerce

Ideal for B2C, B2B, and B2X brands selling online, Sitecore® Commerce uses everything you know about your customers to deliver shopping experiences that are shaped by their interaction history and context, transforming prospects into lifelong fans. Owning the experience for each unique customer, from awareness to advocacy and from one purchase to the next—that’s how you grow revenue today.

Features and benefits

Product information, web content, and digital marketing come together to drive valuable, personalized shopping experiences throughout the customer lifecycle.

Create and edit personalized shopping experiences

The web-based and touch-enabled dashboard lets you create rich personalized experiences with content, product pages, search, email, and mobile. Edit products and content in the context of the device they are intended for, while previewing how different audiences will see different experiences—a first for merchandisers.

Test everything, optimize everything

Every new or edited experience is automatically tested against previous versions, similar content, and promotions. Test checkout, shipping options, content, and then optimize, test, and repeat. Audiences and segments can also be optimized for engagement—you just review and approve them. Content, promotion, and merchandising recommendations are paired with automated and manual segments of customers for a best match.

Know every customer

Personalize every customer’s experience by adapting to their needs in context. The Experience Database captures preferences, behavior, and persona matches for every single customer, and every individual experience. A customer’s Experience Profile captures all commerce behavior such as carts, orders, and search criteria, and when combined with other digital behavior, makes for a powerful experience.

Commerce experience management in the cloud

Sitecore Commerce can run on Azure and with Sitecore XP and Sitecore® Web Experience Manager Cloud Editions, which removes an enormous amount of setup and configuration and configuration yet delivers all the same value as Sitecore XP on Azure—you sign up and immediately start developing your solution.

Additional features

  • Commerce automation with flowchart-based rules include commerce marketing actions like cart abandonment, customer nurture, and follow-up plans that help with a purchase and guides the next
  • Full-faceted commerce search, compatible with Lucene, Solr, and Coveo, fuses structured commerce content and unstructured web content
  • Entitlements provide personalized offers, products, or digital access to different customers
  • Manage and sell digital goods along with physical goods, even in the same order
  • Translation, localization, and governance for multilingual brands and shoppers
  • Adaptable inventory handling lets you define rules for stock-outs, pre-orders, and back orders, which are easily integrated with backend ERP systems
  • 360-degree customer profiles in Sitecore XP offer one single knowledge repository of customer interaction data
  • Workflow and governance for product updates, promotions, and rich media
  • Order Manager provides a touch-interface for service representatives or staff to edit and manage orders. Search by name, not just receipt or ID.
  • Three-dimensional secure tokenized payments
  • Supports multiple product catalogs
  • Basket and order definition are configurable with extensible integration points to all major payment, shipping, and tax providers

Sitecore Commerce in action

Customers increasingly demand a more seamless, personalized experience from brands—before, during, and after the transaction. Sitecore Commerce merges content management and commerce management with a 360-degree view of the consumer to provide your buyers with personalized, actionable content at the right moment.
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How it works

Sitecore Commerce extends Sitecore XP and is deployable on-premises or in the Azure PaaS. Sitecore XP customers can download it from the Sitecore Developer Network, and activate it once they’ve added it to their license.

How to buy

Sitecore XP users can purchase Sitecore Commerce as an add-on, which is priced according to Sitecore XP version and deployment option. For more information, refer to our quote request form.

TOP-TOY uses Sitecore Commerce to personalize emails

We have used Sitecore since 2010, and have always been very satisfied with the solution, because it provides us with the possibility of offering our customers a great experience every time they shop with us. Sitecore contains so many possibilities for development, tailored to our wishes for a customer-centric e-commerce solution.

Jacob Borup
CRM and omnichannel development manager, TOP-TOY A/S
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Related resources

Commerce: It’s always personal

The Sitecore® Commerce brochure

Deliver contextual shopping experiences that create customers for life.

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White paper

Why invest in Sitecore® Commerce?

How Sitecore Commerce 8.2.1 can help you employ contextual commerce as a competitive advantage.

Learn more
White paper

Revolutionizing the commerce experience: Five key benefits of integrating content and commerce

Learn how you can improve your customer’s purchase experience.

Learn more

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