Sitecore Experience Commerce™

The content and commerce platform that turns shoppers into customers for life.
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A powerful framework for content and commerce

Ideal for B2C, B2B, and B2X brands selling online, Sitecore Experience Commerce (XC) uses everything you know about your customers to deliver shopping experiences that are shaped by their interaction history and context, transforming prospects into lifelong fans. Owning the experience for each unique customer, from awareness to advocacy and from one purchase to the next—that’s how you develop lifetime customer relationships.

Download the Sitecore Experience Commerce brochure →

Features and benefits

Product information, contextual content, and digital marketing come together in our commerce platform to drive valuable, personalized shopping experiences throughout the customer lifecycle.

Create and edit personalized shopping experiences

The web-based and touch-enabled dashboard lets you create rich personalized experiences with content, product pages, search, email, and mobile. Edit products and content in the context of the device they are intended for, while previewing how difference audiences will see different experiences.

Test everything, optimize everything

Every new or edited experience is automatically tested against previous versions, similar content, and promotions. Test checkout, shipping options, content, and then optimize, test, and repeat. Audiences and segments can also be optimized for engagement—you just review and approve them. Content, promotion, and merchandising recommendations are paired with automated and manual segments of customers for a best match.

Know every customer

Personalize every customer’s experience by adapting to their needs in context. The Experience Database captures preferences, behavior, and persona matches for every single customer, and every individual experience, for a 360-degree customer profile. A customer’s Experience Profile® captures all commerce behavior such as carts, orders, and search criteria, and when combined with other digital behavior, makes for a powerful experience.

Commerce experience management in the cloud

Sitecore Experience Commerce can run on Azure and with Sitecore XP and the Sitecore® Experience Manager Cloud Edition, which removes an enormous amount of setup and configuration yet delivers all the same value as Sitecore XP on Azure—you sign up and immediately start developing your solution.

Additional features

  • Automation with flowchart-based rules include actions like cart abandonment, customer nurture, and follow-up plans that help with a purchase and guides the next
  • Full-faceted search, compatible with Lucene, Solr, and Coveo, fuses structured commerce content and unstructured web content
  • Entitlements provide personalized offers, products, or digital access to different customers
  • Manage and sell digital and/or physical goods, even in the same order
  • Translation, localization, and governance for multilingual brands and shoppers
  • Adaptable inventory handling lets you define rules for stock-outs, pre-orders, and back orders, which are easily integrated with backend ERP systems
  • Workflow and governance for product updates, promotions, and rich media
  • Order Manager provides a touch-interface for service representatives or staff to edit and manage orders. Search by name, not just receipt or ID.
  • Three-domain secure tokenized payments
  • Multiple product catalog support
  • Basket and order definition configurable with extensible integration points to all major payment, shipping, and tax providers

Sitecore Experience Commerce connectors

Combined with Sitecore XP, Sitecore Experience Commerce connectors give you flexibility to easily integrate with other systems.


If you’re already a Microsoft Dynamics 365 for Retail customer, or considering it as a point of sale or ERP solution, you can use this to connect bricks and mortar to online experiences to provide an integrated, end-to-end omnichannel commerce solution based on Microsoft’s retail platform.
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If you’re a Sitecore Experience Platform user and need to connect an existing commerce implementation, you’re in luck. Commerce Connect is Sitecore’s native integration layer for seamlessly integrating third-party commerce platforms into Sitecore XP.
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Sitecore Experience Commerce in action

Customers increasingly demand a more seamless, personalized experience from brands—before, during, and after the transaction. Sitecore Experience Commerce merges content management and commerce management with a 360-degree view of the consumer to provide your buyers with personalized, actionable content at the right moment.
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How it works

Sitecore Commerce extends Sitecore XP and is deployable on-premises or in the Azure PaaS. Sitecore XP customers can download it from the Sitecore Developer Network, and activate it once they’ve added it to their license.

How to buy

Sitecore XP users can purchase Sitecore Commerce as an add-on, priced according to Sitecore XP version and deployment option. For more information, get in touch.

QNET enables network of business users to maintain local online stores

We have complex membership, product, and pricing management requirements. With Sitecore Commerce, we can deliver an exceptional digital experience that’s modern, robust, and easy to maintain—all of which results in faster time to market and happier Independent Representatives and customers,

Trevor Kuna
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Related resources

Commerce: It’s always personal

The Sitecore® Experience Commerce brochure

Deliver contextual shopping experiences that create customers for life.

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White paper

Why invest in Sitecore® Commerce?

How Sitecore Commerce 8.2.1 can help you employ contextual commerce as a competitive advantage.

Learn more
White paper

Revolutionizing the commerce experience: Five key benefits of integrating content and commerce

Learn how you can improve your customer’s purchase experience.

Learn more

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